Returns & Refunds Policy

Due to the consumable and regulated nature of hemp flower, all hemp flower sales are generally considered final.

However, for hemp flower products purchased at full price or at a discount of less than 30%, Asheville Dispensary may, at its sole discretion, consider a refund or exchange on a case-by-case basis.
Such accommodations are not guaranteed and are evaluated individually.

Hemp flower purchased at a discount of 30% or more is considered final sale and is not eligible for return, refund, or exchange under any circumstances.

The following items are final sale and not eligible for return, refund, or exchange:

• Hemp flower purchased at a discount of 30% or more
• Clearance items
• Promotional or limited-time discounted items (30%+ off)
• Any items expressly marked “Final Sale”

For non-final-sale, non-flower products purchased at full price or at a discount of less than 30%, we may consider a return, refund, or replacement under the following conditions:

• The request is submitted within 30 days of delivery
• The item is unopened, unused, and in original packaging
• Proof of purchase is provided

All return, refund, or replacement requests are reviewed case by case and are not guaranteed.

We offer a 30-day satisfaction commitment on eligible, non-final-sale products.

If you are not satisfied with an eligible purchase, please contact our support team within 30 days of delivery. While refunds or replacements are not guaranteed, we will review your request and do our best to make it right when appropriate.

This satisfaction commitment does not override final sale exclusions or hemp flower policies outlined above.

Individual experience with hemp flower varies based on personal tolerance, consumption method, storage, and expectations.

Product descriptions, terpene profiles, potency ranges, and strain characteristics are provided for informational purposes only and are not guarantees of individual experience.

We do not offer refunds or replacements for hemp flower based on subjective dissatisfaction, including but not limited to:

• Perceived harshness
• Flavor or aroma preferences
• Effects differing from expectations
• Variations from descriptive language

If you receive:

• An incorrect item
• A missing item
• A product damaged prior to shipment
• A defective non-flower product

Please contact us within 7 days of delivery.

If the issue is confirmed to be the result of an error on our end, we will cover return shipping and provide either a replacement or a refund at no additional cost to you.

To initiate a return request or report an issue, please contact:

Email: [email protected]
Phone: (828) 333-8603

Please include your order number and a brief description of the issue. Our team will provide next steps if your request qualifies for review.

For approved returns:

• Customers are responsible for return shipping costs unless the issue resulted from our error
• Returned items must be shipped according to instructions provided by our support team

We are not responsible for items returned without prior authorization.

If a refund is approved:

• Return transit may take 5–10 business days
• Refunds are processed within 3–5 business days after receipt
• Financial institutions may take an additional 5–10 business days to post the refund

Total processing time may take up to four weeks, though most refunds are completed sooner.

In certain situations, a partial refund or store credit may be issued at our discretion. Timing follows the same processing windows outlined above.

Asheville Dispensary reserves the right to:

• Determine eligibility for refunds, replacements, or credits
• Deny requests that fall outside the scope of this policy
• Modify or update this policy at any time without prior notice

All decisions regarding returns and refunds are final.