Customer Support

To place an order with Asheville Dispensary, simply browse our online store, add your desired products to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase. If you need assistance, our customer service team is here to help.

You must be at least 21  years old to purchase our products in most states. Please check your local regulations to ensure compliance with age requirements.

Yes, Asheville Dispensary’s products are compliant with the 2018 Farm Bill, which legalized hemp and hemp-derived products at the federal level in the United States. Our hemp products contain less than 0.3% Delta 9 THC, adhering to the legal limit established by the Farm Bill. However, it is essential to check your state and local laws regarding specific cannabinoids, as some jurisdictions may have set regulations regarding hemp and cannabis products.

Absolutely. All our products are third-party lab-tested to ensure they meet the highest standards of quality, potency, and safety. We are committed to providing you with the best cannabinoid products available.

Yes, THCA can show up on a drug test as most tests are designed to detect THC metabolites. If you are subject to drug testing, it’s best to avoid using products containing THCA.

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier’s website. If you have any issues, please contact our customer service team for assistance.

Orders placed with Express 2 Day Shipping typically arrive within 2 business days after the order has been processed and shipped. Processing times may vary, so please allow 1-2 business days for your order to be shipped.

Yes, we ship to all states across the United States. However, please check your state’s regulations regarding specific cannabinoids as some states have restrictions.

Currently, we do not ship products outside of the United States. We are focused on serving our domestic customers and ensuring compliance with U.S. regulations.

Yes, all our packages are shipped in discrete packaging to ensure your privacy. The packaging does not contain any branding or product details.

If your order has been lost, stolen, or damaged, please contact our customer service team immediately. We will work with you to resolve the issue and ensure you receive your products.

Yes, we accept returns on unopened and unused products within 30 days of purchase. Please contact our customer service team to initiate a return and for further instructions.

If your order has not yet been processed or shipped, you may cancel it by contacting our customer service team. Once an order has been shipped, it cannot be canceled.

To report a lost, stolen, or damaged order, please contact our customer service team as soon as possible. Provide your order number and details of the issue, and we will assist you in resolving the matter promptly